4 Tips for Responding to Problems | Pinnacle Quality Insight (2023)

At the base of responding to problems is the need to communicate effectively, both to understand and resolve conflict.

“Communication makes the world go round. It facilitates human connections, and allows us to learn, grow, and progress. It’s not just about speaking or reading, but understanding what is being said—and in some cases, what is not being said.”

Richard Branson

virgin.com website

Here are four tips that can help you resolve problems quicker and better.

1. Stop. Don’t react. Instead, respond.

Consider what story you’re telling yourself. You may feel like your perspective is the only correct one, especially if you experienced the situation and know firsthand what happened. However, it’s common for many people to experience the same event and all tell different versions of the events based on their perspective and life experiences. Step back and try to see the issue from the other person’s perspective. Cool down if you’re upset. Re-read the comment if it’s in writing to make sure you haven’t misunderstood. Think about what choices you have when it comes to your response.

2. Show respect to the other person.

Make communicating a priority. Show the person who is speaking to you that you care about what he or she is saying. Stop what you are doing to listen. Make eye contact, allow the person to finish their thoughts before you speak.

However, if you’re looking for some really great communication advice, Celeste Headlee from TEDxCreativeCoast says to stop worrying about the list of listening skills you should acquire. “There is no reason to learn how to show you’re paying attention if you are in fact paying attention.” So listen. The other person will see that you care about what they are saying.

3. Jot down key thoughts or phrases that you want to respond to.

“The biggest communication problem is we do not listen to understand. We listen to reply.”

Stephen R. Covey

When you are listening, it can be tempting to start thinking about how you will respond. If you have trouble listening without planning how you are going to respond, write down notes so you can listen first. After the person is done speaking, you can refer to your notes to remember the items you want to talk about. Don’t let note taking get in the way of you listening. You may want to let the person know you are just jotting down notes of their concerns so you can remember to address them all.

4. Practice communicating.

People don’t just wake up one morning with the ability to deal with conflict. They learn communication skills and practice them.

“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”

Brian Tracy, Business Author

As you learn to communicate, you will also become better at resolving conflicts.

Share in the comments below what you feel like helps you most when responding to problems.


What is pinnacle survey? ›

Pinnacle is an authorized Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey administrator.

Why are patient satisfaction surveys important? ›

By providing insight into their patients' perceptions, patient satisfaction surveys have informed decision makers efforts to build meaningful patient/provider relationships, establish effective and constructive communication, and develop care journeys that are grounded in empathy and compassion.

What is Locus survey? ›

LOCUS Surveys is a specialist development consultancy established in 2021. We bring fresh eyes and open ears to every proposal. LOCUS Surveys, surveyors based in the Whitsundays, are here to provide Surveying, Planning and Management solutions to your projects. Who we are.

What is an archer survey? ›

This type of survey is performed to generate maps that display the elevation data and terrain of a property. Topographic surveys may also be used when determining the optimal plan for drainage ditches, grading, or other features, using the natural landscape as the basis for such improvements.

What is the best way to measure patient satisfaction? ›

Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. Most practices will want to use written surveys, which tend to be the most cost-effective and reliable approach, according to Myers.

How can we improve patient satisfaction? ›

How Can Patient Satisfaction Be Improved?
  1. • Develop Rapport. Fear often gets in the way of a patient's ability to retain key clinical information, including self-care instructions. ...
  2. • Make it Personal. ...
  3. • Educate the Patient. ...
  4. • Ensure Cleanliness. ...
  5. • Upgrade Outdated Systems. ...
  6. • Be Punctual. ...
  7. • Set Expectations. ...
  8. • Listen.
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How do you monitor patient satisfaction? ›

The Best Ways to Measure Patient Satisfaction
  1. Create channels for patients to voice any feedback and complaints.
  2. Search for online ratings and reviews of your practice, hospital, or surgery.
  3. Measure it yourself using patient satisfaction surveys.
Jul 7, 2018

Why locus is used? ›

People use lotus for bleeding, cough, fever, liver and stomach problems, and other conditions, but there is no scientific evidence to support these uses. In Asia, various parts of the lotus plant are commonly used for cooking, baking, and adding flavor to beverages.

What is a locus example? ›

A locus is a set of all the points whose position is defined by certain conditions. For example, a range of the Southwest that has been the locus of a number of Independence movements. Here, the locus is defining as the centre of any location.

What are the two types of locus? ›

These two beliefs are the two types of locus of control: internal and external.

What are TikTok surveys? ›

Whether you're a full-time TikTok creator or simply a regular user, you can use polls to sample opinions from other TikTok users. You can run as many polls as you want provided you're creative enough to keep them fresh and engaging. You can also cross-post your TikTok polls to other leading social networks.

What is a deer survey? ›

Deer surveys are a common practice in many deer management programs. Several techniques such as spotlight surveys, camera surveys and daylight cruise surveys are used to gather population data such as deer density, fawn crop and buck-to-doe ratio.

What is a hoc survey? ›

Ad Hoc Market Research Surveys are used to address specific marketing issues or areas of enquiries by collecting data at one point in time from one sample. In other words, Ad Hoc Market Research Surveys are a one-off, deployed on an as-and-when basis to address a particular research need.

What are 7 ways to improve patient satisfaction? ›

Best Ways to Ensure Patient Satisfaction at your Hospitals & Clinics
  • Make Processes Simple.
  • Educate the Staff.
  • Improve services and ensure best practices.
  • Collect Patient Feedback.
  • Take required actions based on feedback.
  • Follow up with the patients.
Dec 4, 2019

Is patient satisfaction a quality measure? ›

Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care.

How do you measure the success of a patient experience? ›

Patient satisfaction (or customer or user satisfaction) can be measured in several different ways.
KPIs for patient experience can vary by project goals, but often include:
  1. Patient satisfaction.
  2. Net promoter score.
  3. Customer adoption rate.
  4. Lifetime value metric.
  5. Engagement metrics.
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What are the five 5 ways in which we can consistently improve patient care? ›

Here are five steps primary care providers can take right now to improve quality healthcare for their patients:
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  • Set Goals and Commit to Ongoing Evaluation. ...
  • Improve Access to Care. ...
  • Focus on Patient Engagement. ...
  • Connect and Collaborate With Other Organizations.
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What makes a good patient experience? ›

As an integral component of healthcare quality, patient experience includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers.

What are the 5 parameters of patient monitor? ›

Monitor must be able to monitor ECG, Respiration, SpO2, NIBP and Temperature as a standard parameter.

What are the 7 parameters of patient monitor? ›

7 Parameter Patient Monitor
  • Type of display LCD.
  • Number Of Parameters 7 (NIBP+SPO2+ECG+TEMP+RESP+(ETCO2+IBP)
  • Screen Size 12.1"
  • ECG Lead Mode 12 lead.
  • Model CMS8000.
  • Brand Contec.

What are the three ways of monitoring customer satisfaction? ›

KPI's to measure customer satisfaction
  • Customer Satisfaction Score (CSAT) The customer satisfaction score is, as its name implies, a measurement of how satisfied customers are with your offerings and service. ...
  • Customer Effort Score (CES) ...
  • Net Promoter Score (NPS) ...
  • Customer Retention Rate. ...
  • SERVQUAL. ...
  • Churn rate.
Jan 25, 2023

What is the purpose of the pinnacle? ›

A pinnacle is a vertical ornamental element crowning a buttress, turret, parapet, spire or other structure. It is most commonly associated with Gothic architecture. Pinnacles are typically made of stone and predominantly used for ornamental purposes, providing vertical emphasis breaking up hard outlines.

What is a good survey score? ›

Factors that impact this include, how engaged your customers are with your brand, and whether you're delivering surveys in a way that's easy for them. Nevertheless, a good survey response rate ranges between 5% and 30%. An excellent response rate is 50% or higher.

What is Pinnacle mystery shopping? ›

Mystery shoppers anonymously evaluate customer service, sales efforts, facility cleanliness and other elements of the consumer's experience. Mystery shoppers receive instructions before a shop that outline the specific details to look for while conducting an evaluation.

What is Pinnacle app? ›

The Pinnacle App is a software solution that provides Pinnacle Guides and their clients the tools to elevate and monitor their Pinnacle Journey. Moreover, accountability becomes a clearly defined and transparent process through Weekly Tactical and Same Page Meetings.

What is an example of a pinnacle? ›

Winning the championship was the pinnacle of his career. She stands at the pinnacle of the fashion industry. She has achieved/reached the pinnacle of success.

What is opposite of pinnacle? ›

Opposite of the highest point of fame or success. nadir. bottom. trough.

What is a pinnacle vs finial? ›

A pinnacle is distinguished from a finial by its greater size and complexity and from a tower or spire by its smaller size and subordinate architectural role. A tower may be decorated with pinnacles, each one capped by a finial.

What is an example of response rate? ›

For example, if there are 1000 eligible sample units, and we are able to contact 850 of them, and to interview 600 of them, then the response rate is 60%, while the contact rate is 850/1000 or 85%, and the cooperation rate is 600/850 or 70.6%.

Is 5 questions enough for a survey? ›

So how many questions should you ask on a survey? There is no hard and fast answer. However, as a general rule, the survey should take no more than 10 minutes to complete; less than five minutes is more than twice as good. Typically, this means about five to 10 questions.

How to improve customer satisfaction? ›

As a customer-centric company, here is what we suggest:
  1. Offer multi-channel support.
  2. Make collecting feedback a company process.
  3. Measure customer satisfaction regularly.
  4. Ask for feedback across all touchpoints.
  5. Actively ask customers for feedback.
  6. Share feedback across all your teams.
  7. Reply to all feedback.
Feb 3, 2023

Does Walmart use mystery shoppers? ›

Mystery shopping, sometimes referred to as secret shopping, is where an individual is hired to “act” like a customer, and evaluate services at a business. Walmart does NOT utilize these services or hire associates to perform services on behalf of other retailers or companies.

Is mystery shopping free? ›

It's free to sign up, it pays and it's important.

Mystery shopping drives real improvement for future customers in areas such as customer service, product selection, and cleanliness.

Can you get in trouble for mystery shopping? ›

Hidden video mystery shopping and telephone mystery shopping are legal in most U.S. states, thanks to one-party consent laws for video and phone recording. If you're looking for customer experience research in one of the two-party consent states below, you may want to consider other options for strategic results.

What is my pinnacle access ID? ›

If you don't remember your Access ID (it's the same one you use for Online Banking), you can call us at 800.264. 3613. Please go ahead and do this before you upgrade so you're ready to log in when you have the new app. Remember that your Access ID is case sensitive.

Why is it called a pinnacle? ›

The word derives via Anglo-French from Late Latin pinnaculum, meaning "small wing," a diminutive of pinna, meaning "wing or battlement." When used figuratively, pinnacle sometimes implies a dizzying and insecure height, such as that brought on by unexpected fame.


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